In the demanding sector of oil and gas, where every moment is crucial and delays can have significant consequences, Vantage Tags has once again proven its dedication to unparalleled customer service.
On a routine Tuesday morning at 11:00, the team at Vantage Tags received an order for 2,000 5-part numbered flange tags. While such requests are commonplace for the seasoned team, the delivery timeline for this particular order was anything but ordinary. The client required 1,000 of these tags by the following day, a tight deadline set to ensure the tags made it onto a chopper leaving Aberdeen.
Understanding the gravity of the situation and the trust placed in them by their valued customer, Vantage Tags immediately mobilised its resources. The seamless coordination between the printing, packing, and delivery departments ensured that the order was not only completed but also reached the client by 13:20 the very next day.
This exceptional delivery turnaround is not just a testament to Vantage Tags’ efficiency but also underscores its commitment to working in close partnership with its customers. The company recognises the importance of these tags in maintaining safety regimes offshore. By ensuring timely deliveries, Vantage Tags plays a pivotal role in helping its customers uphold the highest safety standards, even under pressing timelines.
Warren Robertson, Business Development Manager at Vantage Tags, with three decades of experience in the tag supply industry, remarked on the achievement, ‘In all my years in this field, I’ve never witnessed such a swift response and delivery. It’s moments like these that truly highlight our team’s dedication and our unwavering commitment to our customers.’
Vantage Tags‘ recent accomplishment serves as a reminder of its core values: prioritising customer needs, ensuring timely deliveries, and fostering strong partnerships to service and support critical safety measures in the oil and gas industry. The company continues to set industry benchmarks, not just in terms of product quality but also in its steadfast dedication to customer service.